Privacy Policy

 

**Effective Date:** 2026-03-06

This Privacy Policy explains the principles regarding the processing of your personal data within the scope of the services offered through **mesoud.com** (“Site”) operated under the mesOUD brand.

## 1) What data do we collect?
Depending on the use of the Site and services, the following data categories may be processed:
- **Identity/Contact:** Name, surname, email, telephone, address information

- **Order and transaction information:** Purchase history, billing information, return/exchange records

- **Account information:** Membership information, login records

- **Technical data:** IP address, device/browser information, cookie data, log records

- **Customer support data:** Request/complaint content and correspondence

## 2) For what purposes do we use the data?
Your personal data is used for:

- Your data is processed for the following purposes:
- Taking orders, preparing them, delivering them, and managing after-sales support processes;
- Managing payment, billing, return/exchange processes;
- Performing membership and account transactions;

- Improving customer experience, ensuring site security, preventing fraud;
- Fulfilling legal obligations.

## 3) Legal grounds
Your data may be processed in accordance with relevant legislation, based on legal grounds such as the establishment/performance of a contract, fulfillment of legal obligations, legitimate interest, or explicit consent (where necessary).

## 4) With whom can we share it?
Your personal data may be shared with the following recipient groups, limited to the purpose:
- **Cargo/logistics companies** (for delivery),
- **Payment service providers / banks** (for payment processing),
- **E-invoice/e-archive and accounting services** (for legal processes),
- **IT infrastructure and hosting services, analytics and security services**,
- **Authorized public institutions** (if legally required).

## 5) Cookies
The Site may use cookies to improve functionality and performance. You can manage or disable cookies from your browser settings; however, in this case, some features of the Site may not function properly.

## 6) Data retention period
Your personal data is stored for the period required by the processing purposes and within the limitation periods/retention periods stipulated in the relevant legislation; at the end of this period, it is deleted, destroyed or anonymized.

## 7) Your Rights and Applications
You can contact us for requests and applications regarding your personal data:

**Email:** [info@mesoud.com]

## 8) Updates
This policy may be updated as needed. The updated text will be valid from the date it is published on the Site.