Privacy Policy
This Privacy Policy has been prepared to inform you generally about which of your personal data is processed by our Company during the operation of our website "www.mesoud.com" and as a result of your use of the Site, how it is used, and what your rights are regarding the protection of your personal data.
This Privacy Policy is a general data processing document, and detailed clarification regarding the processing of your personal data is provided in the Clarification Text on the Protection of Personal Data.
First of all, we would like to inform you about our Company:
Data Controller: “POLİSER İPLİK DOK. TEKS. SAN. VE DIŞ. TİC. LTD. ŞTİ.”, operating at mesoud.com, bears the title of "data controller" pursuant to the KVKK within the scope of providing services to you.
Your Processed Personal Data
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When you become a member of the Site or Mobile Application; name and surname, mobile phone number, address information (if you save it to be used in your purchases), shopping information (order number, shopping date, time, amount, shopping content, payment details),
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In case you shop from the Site or Mobile Application; name and surname, address information, mobile phone number, your body measurements, shopping information (order number, shopping date, time, amount, shopping content), log records regarding your shopping transaction, and your IP address,
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In case an invoice is issued; your identity and contact information (Your TR ID number is obtained if you give consent), also if you are a taxpayer, your tax office information, tax ID number, and company information,
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If you contact us via our Communication Channels (call center, e-mail, Site, Mobile Application, etc.); name and surname, address, e-mail address, phone number, order number (if any),
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If you allow us to inform you about our campaigns, advantages, and promotions based on your Site or Mobile Application membership and your purchases; your e-mail address.
Purposes of Using Your Personal Data
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Ensuring the realization of your membership, recording your membership information, enabling member login, fulfilling the requirements of the membership agreement, enabling login to the Site or Mobile Application using member information without needing to re-enter all membership information,
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Carrying out the shopping transaction, delivering your order purchased through the Site to your address, issuing and sending the invoice to you, receiving payment, providing after-sales support services (exchange, return, etc.) and contacting you regarding this when necessary,
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Obtaining your behavioral information through cookies to enable you to make better use of our websites,
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Managing customer satisfaction and complaints by communicating with you.
Methods and Legal Grounds for Collecting Your Personal Data
Within the scope of Articles 5 and 6 of the KVKK; for the establishment and performance of the membership agreement you will sign with our Company and the sales agreement to be established between you and our Company in case you purchase products from our store, to enable you to benefit from the services of our brands, to inform you about our campaigns if you approve, to record your suggestions and complaints, to create better service standards for you, and to determine and implement our Company's commercial and business strategies; we collect your personal data verbally, in writing, or electronically via email through the website, mobile applications, and similar means. This is based on the legal grounds that data processing is necessary for the contract, data processing is mandatory for the legitimate interests of the data controller (provided that it does not harm the fundamental rights and freedoms of the data subject), the fulfillment of our legal obligations, and, if applicable, your explicit consent for the processing of your commercial communication or location data.
Transfer of Your Personal Data to Third Parties
We transfer your data to third parties in accordance with Articles 8 and 9 of the KVKK. In this context, your aforementioned personal data may be shared domestically with our business partners, affiliated customers we provide services to as a requirement of our activities, suppliers, audit companies, or public institutions or organizations authorized to request this data due to a legal obligation, including but not limited to other relevant authorities. This sharing is done solely based on your explicit consent or within the framework of the security and confidentiality principles specified in the KVKK, provided that adequate measures are taken, for the purposes of carrying out Company activities, ensuring the business relationship between data owners and our customers and/or holding meetings for this purpose, offering services, opportunities, and possibilities, and increasing service quality.
Your Rights Under the KVKK
Regarding your personal data processed by our Company, you may submit the following requests to us in accordance with Article 11 of the KVKK:
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To learn whether your personal data is being processed,
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To request information if your personal data has been processed,
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To learn the purpose of the processing of your personal data and whether they are being used in accordance with their purpose,
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To know the third parties to whom your personal data is transferred domestically or abroad,
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To request the correction of your personal data if it has been processed incompletely or incorrectly,
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To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK legislation,
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To request notification of the operations made to third parties to whom your personal data has been transferred, in case you request the correction of your incomplete or incorrect data or the deletion or destruction of your personal data,
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To object to the emergence of a result against you by analyzing your processed data exclusively through automated systems,
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To request compensation for the damage in case you suffer a loss due to the unlawful processing of your personal data.